
That was a key reason why Coldwell Banker developed Ultimate Service®. It all starts with listening. Every customer and every transaction is different. Only by listening to the customer and truly understanding their individual needs, can you deliver a value proposition that will meet those needs.
There are three distinct steps to the Ultimate Service marketing process:
— First, we listen to the customer, to understand their needs and goals.
— Second, — together with the customer — we develop a customized service plan to meet their needs…and then commit to that service plan, in writing. We offer a signed pledge to customer s...